Overview and Methodology
The City of Lenexa conducted its third DirectionFinder® Survey during the summer of 2005. The purpose of the survey was to assess citizen satisfaction with the delivery of major city services and to help determine priorities for the community as part of the City’s on-going planning process.

The survey was six pages long and took approximately 15 minutes to complete. It was administered by a combination of mail and phone to a random sample of 786 residents during July and August 2005. The overall results of the survey have a precision of at least +/-3.6% at the 95% level of confidence.

This report contains:

• an executive summary of the methodology and major findings

• charts depicting the overall results of the survey along with comparisons to the results of the 2000 and 2003 surveys

• importance-satisfaction analysis to help the City use survey data to set priorities

• benchmarking data that shows how the survey results for Lenexa compare to other cities in Kansas and Missouri

• GIS maps that show the results of selected questions on the survey on maps of the City

• tabular data for the overall results to each question of the survey and a copy of the survey instrument.

Interpretation of “Don’t Know” Responses. The percentage of persons who gave “don’t know” responses is important because it often reflects the level of utilization of City services. For graphical purposes, the percentage of “don’t know” responses has been excluded to facilitate valid comparisons to the benchmarking data from other communities. The percentage of “don’t know” responses for each question is provided in the Section 5 (Tabular Data) of this report. When the “don’t know” responses have been excluded, the text of this report and the graphs will indicate that the responses have been excluded with the phrases “among those who had an opinion” or “excluding don’t knows.”